Delivery & Returns
 
Delivery Policy

Key Engineering & Hygiene Supplies Ltd will endeavour to dispatch all products ordered online on the next working day or same day if ordered before 12pm. Our delivery service is free to mainland UK on all orders above £75 (excluding VAT) and takes approximately 2 to 3 working days.
 
Please note that office hours are between 8am and 5pm Monday to Friday. Orders placed after 5pm, at the weekend or during a public holiday will be processed at the first possible opportunity on the next working day.
 
If we do not have the item or quantity you require in stock we will place them on back-order. We endeavor to dispatch back ordered items within 7-10 working days. If you require any items urgently please contact our sales office on 01772 768505 so we can check that our suppliers have the items in stock.
 
Our couriers deliver between 9am and 5:30pm Monday to Friday (excluding holidays). Please ensure your delivery address is manned during these times or we have instructions on where the product is to be left. The delivery driver cannot phone to give advanced warning and it is essential we have the correct delivery address and postcode.
 
Please Leave Detailed Delivery Instructions

Unless instructed otherwise our drivers may accept signatures from any occupier/staff member at the delivery address. Our drivers have no way of distinguishing between authorised and unauthorised occupants. It is the responsibility of the buyer to ensure their premises are not accessible to anyone not authorised to accept delivery. If an item is for the attention of a specific person please state this prior to the orders dispatch. Packages may however be left with a neighbour for your convenience. If this is inappropriate please bring this to our attention prior to dispatch.
 
If the premises are unmanned at the point of delivery the driver will not leave packages unattended unless instructed to do so prior to dispatch. Key Engineering & Hygiene Supplies Ltd are not responsible for losses caused by poor storage conditions, insufficient security, unauthorised access, etc. to the requested delivery location after the point of delivery so long as the goods have been delivered in accordance with buyer instruction. After two failed delivery attempts all goods are returned to our warehouse in accordance with the company policy. We reserve the right to charge for the cost of re-dispatch.
 
Returns Policy
 
Please check any received items immediately upon receipt of the delivery.

If you have received your item from Key Engineering & Hygiene Supplies Ltd and found it damaged or not to be as ordered you must inform us by telephone on 01772 768505. In this case you may return it to Key Engineering & Hygiene Supplies Ltd within 3 days of the date of delivery. The item must be in its original condition, with all packaging materials intact. We reserve the right to refuse returns or to charge you for all reasonable costs if the items received are not in accordance with these requirements.