Terms and Conditions

General
These terms and conditions will apply to all transactions placed online or by e-mail with Key Engineering & Hygiene Supplies Ltd. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights. By using this site you are agreeing to these terms and conditions. All transactions with Key Engineering & Hygiene Supplies Ltd will be governed by these terms and conditions.

These terms and conditions do not affect your legal rights.

Our website contains links to third party websites operating their own terms and conditions and privacy policies, Key Engineering & Hygiene Supplies Ltd is not responsible for the policies of any linked third party sites.
We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.

Pricing
All prices are in £ sterling and exclusive of VAT at the current rate unless clearly stated and delivery charges to any address in the UK. It is our policy to offer goods at the most reasonable price possible, however, if due to circumstances beyond our control, we deem it necessary to alter any advertised price, we reserve the right to do so without prior notice. We will only alter the price after we have confirmed your order, if it is to your benefit.

Payment
You may pay by any major credit card or debit card if ordering online. Should the order be by telephone the same payment facilities apply. Should you have a credit account, you will be sent an invoice through the post which must be paid under the terms agreed.

Product availability
Items shown on this website may not always be in stock. If any of your chosen items are not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by Key Engineering & Hygiene Supplies Ltd to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed.

Product images and descriptions
Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.
 
Accepting orders and security
When you place an order, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation e-mail with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will e-mail you as soon as we can to let you know.

When you receive your e-mail confirmation, you will have an opportunity to check the details and correct any errors.
In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method.

Delivery
Except where specifically stated, prices are exclusive of delivery to mainland UK only.
Our deliveries in the UK mainland are dealt with using our own transport and contracted outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:00 AM and 5:00 PM. Evening, Saturday and Sunday deliveries are not available.

Deliveries within the UK will incur a £6.25 carriage charge. Deliveries to Northern parts of Scotland, Northern Ireland, The Channel Islands and any other non-mainland UK site will incur a delivery charge of £16.75 or up to £21.65 dependent on location. Free of charge delivery will apply when you spend over £75.00 exclusive of VAT (UK Mainland only).

In some rare instances the cost of carriage charged at the order/ checkout stage can be incorrect, especially where heavy goods are concerned. Key Engineering & Hygiene Supplies Ltd reserve the right to advise you of the correct cost and to refuse any orders already placed either by telephone, in writing or online.

All deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.

Cancellations
We are pleased to offer a no-quibble cancellation policy, which is in addition to your statutory rights.
Should your purchase disappoint in any way, you may normally cancel your purchase provided you notify us before, or within seven days after delivery. Your product must be complete, unused and in “as new” condition (e. g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories.
Your goods may be collected from the delivery address free of charge should the cancellation be due to a fault or error by Key Engineering & Hygiene Supplies Ltd. If another method of return is used you will be responsible for the costs. It is recommended that you obtain proof of posting as Key Engineering & Hygiene Supplies Ltd cannot be held responsible for goods lost.

Outstanding orders can be cancelled at any time. In instances where payment has already been made, an alternative or refund in full for the item(s) concerned will be given. In the event of any goods delivered by us being damaged in transit, or failure to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.

Returns and Exchanges
We want you to be entirely satisfied with every purchase made from Key Engineering & Hygiene Supplies Ltd as we aim to offer you excellent quality, value and service at all times. An invoice marked paid will be dispatched to you for all purchases. This is your proof of payment and also your guarantee. If you wish to return an item for exchange or you have decided not to keep it, please contact us within seven days of receipt of item. Returned items must be accompanied by a copy of your paid invoice and, where possible be accompanied by original packaging. Customers should arrange their own return courier. If, however Key Engineering & Hygiene Supplies Ltd is required to arrange pickup and return delivery of an item, the full cost of arranging that service will be deducted from the refunded amount. After we have established that the item is unused and undamaged, you will be refunded the entire sales price excluding original cost of delivery, and if applicable, the cost of return service. All goods must be in a new and unused condition together.  

Products
Products are sold singly unless otherwise stated. Every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations, some colours may vary. Goods are fully guaranteed against faults in manufacture, materials or workmanship for a period of 3 months from delivery.

The guarantee excludes faults caused by accident, neglect or misuse. In the event of a warranty claim, please return the item with a copy of the original invoice to:-
 
Key Engineering & Hygiene Supplies Ltd
Chain Caul Way
Riversway
Preston
PR2 2YL
 
Please clearly identify the area or part that has failed. All items must be returned in a clean, dry condition.
 
Distance Selling Regulations
You have a right to cancel your order within seven working days following the day after the date of delivery for any unused item purchased through the or website under the distance selling regulations for refund. This does not apply to any items personalised.

To cancel any item, you can e-mail, telephone, or write to us quoting your invoice number. You must take reasonable care of the items, and must not use them. Goods must be returned to us within seven days of your notice to cancel. Items may be returned to Key Engineering & Hygiene Supplies Ltd at the above shown address. All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods. Should you require your unwanted goods to be collected, we will deduct the appointed couriers direct costs from the refund given.
 
Providing the goods are received back in an unused condition, and with all accessories, you will receive a refund within thirty days of your notice to cancel.
 
INSURANCE

Force Majeure

We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as acts of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.

Content
Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

Pricing and Print Errors
Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

Complaints
Any complaint can be communicated directly to Key Engineering & Hygiene Supplies Ltd. We will endeavor to deal with your complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.

Privacy Policy
This privacy policy covers Key Engineering & Hygiene Supplies Ltd Web site, and any other method of selling.
You can browse our site without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies.

We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.

We will collect and store information about you to allow us to firstly, process and fulfill any order requirements and secondly to provide you with the best possible service.
 
We will collect and store any personal data that you may volunteer whist using our services, e.g.(registration, placing an order or requesting a catalogue). All information is collected lawfully and in accordance with the Data Protection Act 1998.

The type of information that we will collect will include,
Your title and name
Known address
Contact telephones numbers
E-mail address
Order and Payment details

Individuals registering their details online may do so on the understanding that they are aware of the intended purpose for the collection of data.
 
Security
We are fully committed to providing full security both through our on-line and mail order service. We use secure socket layer (SSL) technology to ensure that your details are safe for all sales transactions with us. All information you provide is fully encrypted so that it cannot be read by third parties.
 
Transit Damage
All goods are examined in detail by ourselves prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. Photographic evidence must also be provided detailing damages for a claim to be made with the carrier company. Re-delivery or replacement goods will be dispatched once adequate evidence has been gathered to do so.

Faulty Goods
Goods are fully guaranteed against faults in manufacture, materials or workmanship for a period of 3 months from delivery. No warranty is made in respect of commercial rather than domestic use*. If your goods develop a fault within 28 days of delivery, the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 12 months. These promises do not apply to faults caused by accident, neglect or misuse.

Trading Details
www.key –supplies to co.uk is the trading name of Key Engineering & Hygiene Supplies Ltd , Chain Caul Way, Riversway Preston PR2 2YL. We do not guarantee that this web site will be compatible with all customers computers.

Copyright
Key Engineering & Hygiene Supplies Ltd owns the copyright in all materials on this site, which may be used, downloaded, copied, reproduced, republished, posted, broadcast, transmitted or linked only for your own personal and non-commercial use. You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this web site without our prior written consent.

*This applies to any item intended for domestic use being used in a commercial application.


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